Introduction
Apple is permanently closing its retail location U.S. at The Mall at Partridge Creek in Clinton Township, with doors set to lock at 7 p.m. Eastern Time today. Apple has not provided a specific public reason. Local business reports over the past year highlighted ownership changes at the mall and broader tenant turnover, which offers context even if it is not Apple’s formal explanation. Internally, Apple has communicated that affected team members will have opportunities to continue with the company.
This guide explains exactly what the closure means, how to handle open repairs, pickups, returns, trade ins, and financing, and how employees can approach transfers with clarity. The goal is simple: give you practical, step by step direction so you can finish your errand, protect your warranty or order, and reduce stress during a sudden change.
What Changes At 7 p.m. Eastern Time
- The store will no longer accept walk ins for Genius Bar support, sales consultations, personal pickup, or returns.
- The Apple Store app and Apple’s online storefront remain available to shop, schedule service at another location, or arrange shipping and mail in options.
- Phone lines associated with the location may forward to regional support or to AppleCare. Expect online and phone based assistance to handle most follow ups.
What Stays The Same
- Open orders and repairs do not disappear. They are rerouted or completed through alternative channels.
- You can still schedule in person service at another Apple Store or at an Apple Authorized Service Provider.
If You Have An Open Repair
If The Device Is At The Closing Store
- Apple typically redirects completed devices to a nearby store or offers a shipping handoff.
- If you cannot visit another location, ask for a mail return to your home or office. You will receive packaging instructions or prepaid materials as needed.
- Keep your repair case number ready. It ensures the handoff is linked to your original paperwork and warranty notes.
If You Were Scheduled For A Genius Bar Visit
- Move the appointment to another Apple Store through the Apple Store app.
- If nearby times are full, select an Authorized Service Provider.
- A temporary charge may appear until Apple receives your original device.
If You Placed A Pickup Order
Before Store Closing
- If your order is already marked Ready for Pickup, you can collect it before 7 p.m. Eastern Time with your government issued photo ID and the pickup barcode in the Apple Store app.
- If you cannot make it before closing and the order does not ship by default, change delivery to your address from the order details page or request pickup at another Apple Store.
After Store Closing
- Orders not collected are typically converted to shipment or reassigned to another pickup location.
- Watch your email for an updated pickup window or a tracking number. If you do not receive an update within a reasonable time, contact Apple support with your order number.
If You Need To Make A Return Or Exchange
Standard Return Window
- Most Apple purchases carry a 14 day return period. The window is based on delivery or pickup date. The store closure does not reset that timer.
- You can initiate a return in the Apple Store app and receive a prepaid shipping label if you cannot reach another store in time.
AppleCare And Warranty Coverage
Your Coverage Is Unchanged
- AppleCare and limited warranties travel with the device. You can receive service at any Apple Store or Authorized Service Provider that supports your product category.
- Diagnostics can begin over the phone or via chat. If repair is needed, Apple can send shipping materials.
- For phones and certain accessories, Express Replacement Service may be available.
Data And Privacy
- Back up before any repair. Use iCloud or a local computer backup. Turn off Find My where instructed for certain hardware swaps. Keep your passcode and Apple ID details secure. Apple technicians do not need your Apple ID password for physical repairs, but devices often must be unlocked by you for testing.
Trade In And Recycling
Existing Trade In Quotes
- Quotes tied to the closing store can be converted to mail in trade ins. Your final value is confirmed after inspection when Apple receives the device.
- If you prefer in person handoff, book a new appointment at another Apple Store. Bring a valid ID and disable Find My before you go.
- Apple accepts devices and select accessories for recycling at other locations if you decide not to pursue trade in value.
Financing And Billing
Apple Card Monthly Installments
- Active installment plans continue as normal. Store closures do not alter your billing schedule.
- If you were picking up a financed purchase today and cannot, move the order to delivery or another store. The installment plan starts when the device ships or is picked up.
Carrier Activations
- If your device required in store carrier activation, switch to delivery or pick up at a location that supports your carrier. You can often complete activation at home through eSIM or with a physical SIM where supported.
Finding The Nearest Alternative
- Use the Apple Store app. Tap Stores to view locations, available appointment types, and earliest service windows.
- If you need same day help and Apple’s schedule is full, search for Apple Authorized Service Providers within the app. Many handle iPhone, iPad, Mac, and Watch repairs under warranty.
- Check hours carefully. Some locations offer extended evening hours or early morning slots that open when cancellations occur.
For Business And Education Customers
- Account managers and business team specialists usually reach out when a local store closes. If you have a pending quote, ask for it to be mirrored at another store.
- Pickup orders can be redirected to a different store or to a central receiving address.
Guidance For Store Employees
Customer Hand Off
- Close out open cases in your queue by adding thorough notes. Document promised callbacks, part orders, and return instructions.
- Provide customers with their case numbers and the next point of contact.
What To Expect In The Days After Closing
- Any unclaimed repairs or pickups are rerouted. Watch for email or text messages with new instructions.
- Inventory is redistributed. If you were waiting on a configuration that was only stocked at Partridge Creek, ask another location to place a reservation or ship to your address.
Practical Checklists
Customer Same Day Checklist
- Confirm the status of your repair or pickup in the Apple Store app.
- If you can reach the store before 7 p.m. Eastern Time, bring your ID and order barcode.
- If you cannot, switch to delivery or choose a new pickup location in the app.
- For returns, start a mail in return to preserve your timeline.
Conclusion
The Apple Store app remains your fastest tool for checking status, moving appointments, and selecting new pickup or service locations. Employees can expect structured support for transfers, pay and benefits continuity, and clear handoffs for open customer cases.
If you have an order number, a case number, or a receipt, you have what you need. Use the checklists above, act before the 7 p.m. Eastern Time lock if possible, and choose the mail in or alternative store route if not. With a few focused steps, you can finish what you started today and move forward with confidence.